Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
About the role
- CRM Administrator supporting Salesforce platform to enable a data-driven sales team at Inchcape Shipping Services. Collaborate with global teams and drive performance improvements in a hybrid role based in London.
Responsibilities
- Supporting the CRM and Analyst Manager in driving performance of a global, complex, integrated sales team.
- Contribute to building the sales excellence program as the platform for year on year revenue growth.
- CRM Administration Subject Matter Expert for Salesforce as the Sales collaboration platform.
- Drive adoption of Salesforce as the primary sales tool within Inchcape.
- Provide Application level fault diagnosis and resolution.
- Identify opportunities for Sales Productivity improvements.
- Deliver Salesforce Readiness and create supporting documentation.
- Support a data driven sales platform to drive a self-service culture.
- Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups.
Requirements
- 3+ Years experience in a similar role
- Salesforce best practices and functionality
- Salesforce Flow Application development
- Commercial activities and customer requirements
- Customer relationship management
- ADM/ADX 201 Certified preferred
- Lightning Experience
- Salesforce Sales Cloud application support – configuration and reporting
- Able to work a Hybrid role in our Central London office.
Benefits
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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