Associate, Client Success Manager responsible for managing Grubhub Campus post - sales relationships and driving engagement with college dining programs. Launching new campuses and optimizing client partnerships across multiple locations.
About the role
- Customer Success Manager enhancing customer satisfaction and engagement for B2B SaaS solutions in the DACH & Nordics region. Focus on strategic account management and client relationship building.
Responsibilities
- Strategic Account Management: As the primary point of contact, you manage a portfolio of 15–20 existing customers and build trusted business relationships.
- Executive Engagement: You lead regular business reviews and strategy meetings, effectively communicating the value of our solutions.
- Tailored Success Management: You develop bespoke success plans for your accounts and ensure their successful execution through active tracking.
- Revenue Growth & Risk Management: You proactively identify churn risks early and take preventive actions while also recognizing and realizing cross-sell and upsell opportunities.
- Product Improvement: You work closely with Sales, Product and Engineering to incorporate valuable customer feedback into the product roadmap.
- Innovation: You actively contribute to the evolution of our Customer Success strategy and implement new best practices.
Requirements
- Proven experience in Customer Success, Account Management, or a similar customer-facing role — ideally in a B2B SaaS environment.
- Familiarity with complex implementation projects and stakeholder management across multiple levels.
- You understand technical concepts and can explain complex SaaS products clearly.
- Industry knowledge in pricing or mechanical and plant engineering is a plus.
- Strong empathy and communication skills that help you build trusting customer relationships.
- You work in a structured, data-driven way and enjoy using analytics tools and dashboards.
- You speak fluent German (C1+) and good English (B2+), which is our company’s internal working language.
- Experience with CRM systems such as HubSpot or Salesforce, as well as customer success tools, is a plus.
- Willingness to travel (1–2 times per month) to meet customers on-site (within the EU).
Benefits
- Our modern, open scale-up culture gives you space for your creativity within a dynamic, agile team. 💡
- Fail Fast, Learn Faster: Feedback is exactly what it should be — an integral part of your work. 📈
- We invest in your growth: We offer a variety of learning and training opportunities tailored to your needs. 🌱
- Flexible working hours and the option to work hybrid.
- Time to recharge — 30 days of vacation. 🏖️
- Travel by Train: MARKT-PILOTEN take the train too! We subsidize your Deutschland-Ticket monthly. 🚆
- Bike lease program for anyone who prefers two wheels! 🚴♀️
- Crew Love: Enjoy regular team events, exciting gaming sessions, and more. 🎮️
- Stay Healthy: Recharge with a discounted WELLPASS membership and healthy snacks. 🍏
- Corporate Benefits: Discover a range of attractive offers from top brands with exclusive discounts. 🛒
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