Customer Success Engineer leveraging AI for utility solutions in energy infrastructure. Collaborating with clients to enhance platform usage and providing technical support on - site.
About the role
- Customer Success Engineer at Progress helping customers with onboarding and product adoption. Working in a hybrid environment with a focus on customer retention and satisfaction.
Responsibilities
- Track key customer adoption KPIs
- Own customer onboarding process post-sales and drive the customer to get to First Active Use, Meaningful Use, and increased Total Active Use
- Conduct webinars and build training content for customers at scale
- Engage 1:1 with high touch customers to ensure their success with ShareFile, RightSignature, and Podio
- Identify problems and propose or implement solutions with a customer-centric methodology
- Recommend enhancements in systems and processes to solve common problems for customers
- Identify expansion plays from department to department for full wall-to-wall product adoption
- Ensure customer adoption and retention
Requirements
- 1-2 years of experience in Customer Success, Support, or related field
- Bachelor's degree or equivalent experience preferred
- Experience working with Customer Success teams on SaaS B2B or B2C products
- Highly passionate, team player with a high sense of urgency and willingness to roll up sleeves and deal with ambiguity in a fast-paced business
- Laser focus on solutions and outcomes
- Multi-tasker at heart
- Sharp attention to detail
- Communicates crisply and with intent
- Plays independently and well with others
- Strong technical skills with continuous learning mindset
- Practical knowledge of product support for ShareFile, RightSignature, and/or Podio or similar experience from prior customer success roles is considered a strong advantage
Benefits
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
- 30 days paid annual vacation
- An extra day off for your birthday
- 2 additional days off for volunteering
- Premium healthcare and dental care coverage
- Additional pension insurance
- Well-equipped gym on-site
- Co-funded Multisport card
- Daycare Center for your little ones onsite
- Flexible working hours and the opportunity to work from home.
- Free underground parking with a designated space for bikes and electric scooters
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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