Assistente de Operações at Bernoulli managing educational services operational processes. Ensuring effective customer communication and supporting the educational structure through operational tasks and customer interactions.
About the role
- Technical Data Operations Manager at Profitero+, overseeing product data delivery and team leadership. Driving operational excellence and process improvements in a hybrid work environment.
Responsibilities
- Lead Technical Data Operations Analysts, providing coaching, performance management, and development support.
- Oversee end-to-end delivery of product data activities across BAU operations and new client implementations.
- Collaborate with the Capacity Planning Manager to resolve prioritisation challenges and ensure timely delivery.
- Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
- Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
- Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.
Requirements
- Minimum 3 years’ experience in a team management role, including direct people management.
- Demonstrated experience coaching and developing teams, including performance management and capability progression.
- Experience managing prioritisation, capacity planning, and delivery quality in an operational environment.
- Strong operational planning and decision-making skills.
- Ability to manage delivery risks and communicate trade-offs clearly to stakeholders.
- Strong communication and stakeholder management capability.
- Experience using Excel (Pivot Tables / VLOOKUP’s)
Benefits
- competitive base salary
- employee healthcare
- life assurance
- group income protection
- dental care plan
- eye care scheme
- 24 hour on-line GP
- company pension
- cycle to work scheme
- 25 days off + bank holidays + birthdays off + 2 reflection days off
- reduced gym membership
- social events
- employee referral scheme
- personal development plans
- Profitero Hero scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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