Hybrid Senior Operations Analyst – Customer Onboarding

Posted 5 hours ago

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About the role

  • Project Manager coordinating agile projects in the Transformação Digital team at a major Brazilian bank. Leading initiatives and ensuring compliance with regulatory standards in financial industry.

Responsibilities

  • Act as Project Manager in an agile environment, coordinating squad activities and ensuring alignment with the bank's strategic objectives.
  • Plan, track and report project progress, ensuring timelines, scope and quality of deliveries.
  • Facilitate agile ceremonies (daily stand-up, planning, review, retrospective), promoting team collaboration and efficiency.
  • Map and manage risks, dependencies and impediments, proposing solutions to ensure continuity of deliveries.
  • Serve as the link between business areas, technology and stakeholders, translating needs into clear, feasible initiatives.
  • Ensure compliance with regulatory requirements and the bank's internal policies.
  • Monitor squad performance metrics and propose continuous process improvements.
  • Support roadmap definition and backlog prioritization together with the Product Owner and other leaders.

Requirements

  • Proven experience as a Project Manager in agile environments, preferably within financial institutions.
  • Experience in registration, onboarding or regulatory projects for corporate clients (legal entities/Pessoa Jurídica) is a plus.
  • Strong communication, negotiation and stakeholder management skills.
  • Experience in risk management, performance indicators and project governance.
  • Knowledge of agile frameworks (Scrum, Kanban, SAFe) and management tools (Jira, Confluence, etc.).
  • Analytical, results-oriented profile with a strategic mindset.
  • Intermediate/advanced English is considered a differential.

Benefits

  • Diversity and inclusion
  • Diversity Seal in the "Women" category

Job title

Senior Operations Analyst – Customer Onboarding

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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