Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
About the role
- Experienced IT Support Technician providing technical support and exceptional customer service in Nashville area. Working hybrid with client networks and remote troubleshooting tasks.
Responsibilities
- Providing excellent customer service and technical support
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls)
- Extensive experience in virtualization and networking
- Above and beyond customer service
- Bachelor's degree
- IT-related certifications
- MSP Experience
- Health/Medical IT Experience
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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