Consultor de Negócios Digitais na Porto focado na conversão de leads e na negociação de produtos de crédito. Gerenciando multicanais e contato direto com clientes e corretores.
About the role
- Claims Fraud Consultant supporting UK Claims team in fraud strategy. Influences fraud operations and ensures adherence to market-leading practices for operational excellence.
Responsibilities
- Supervise and manage the Third Party Administrator, conduct case reviews and audits, identify leakage or process gaps, and maintain a strong working relationship.
- Provide fraud expertise, supporting the UK Claims Manager with large or complex cases and presentations to reinsurers and internal stakeholders.
- Initially manage fraud claims directly, later supporting leadership as the team grows, and contribute to the design and delivery of technical training to strengthen fraud capability.
- Contribute to the development of the Global Claims Platform, shaping efficient processes and driving its evolution.
- Support the long-term fraud strategy, establish robust governance and performance frameworks, and ensure adherence to protocols and case strategies.
- Lead change initiatives to improve efficiency, digital adoption, and customer experience, while acting as the final escalation point for complex or high-value fraud cases.
Requirements
- Proven experience in managing Claims Fraud, aware of current market strategies.
- A high level of technical competency, which can be demonstrated in case handling and through case discussion.
- A high level of knowledge of market-leading Fraud tools such as SIRA.
- Ability to utilise data to interpret performance trends and translate insights into actionable commercial strategies.
- Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners.
Benefits
- Enjoy hybrid working, with a mix of home and office days.
- Access to learning resources, mentorship and a growth plan tailored to you.
- Private healthcare, gym discounts, wellbeing programs and mental health support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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