About the role

ITSM Consultant enhancing company processes according to ITIL standards. Overseeing and optimizing internal IT process landscape with a focus on continuous improvement.

Responsibilities

You take responsibility for designing and further developing our company processes according to ITIL standards — structured, transparent and without unnecessary process chaos.
You continuously monitor, analyze and optimize the internal IT process landscape across all areas of the company.
You strategically advance the process landscape and proactively introduce improvement initiatives — standing still is not an option.
You prepare internal and external audits according to a variety of norms and standards, accompany them and keep an overview even when things get critical.
You assess and analyze IT risks from a technical perspective together with the system owners — so surprises remain as positive as possible.
You coordinate central requirements and procedures with other DATAGROUP entities as well as internally, ensuring a consistent, pragmatic implementation.

You have a degree or vocational training in the IT field and initial professional experience in IT Service Management.
You have experience in designing and implementing IT Service Management processes — from the initial idea to clean execution.
Good knowledge of ITIL standards; ideally you already hold a relevant certification — not mandatory, but a strong plus.
Ideally you have supported internal and external audits and remain calm when unexpected questions arise.
You are interested in risk management and have ideally had first contact with it — you prefer to identify risks early rather than late.
You work independently, in a structured way and with a high standard of quality — and you tackle topics proactively.
You are communicative and interact confidently and professionally with internal and external stakeholders.
Language skills: German at least C1 level, English business-fluent.

Individual onboarding with a personal mentor — you won't be thrown in at the deep end. Unless you want that.
No two days are the same: challenging, varied, autonomous — but never boring.
Flat hierarchies instead of tangled chains of command. Say it directly.
Flexibility as you need it: hybrid working, flexible hours, additional vacation days — this is reality with us.
Modern, well-equipped offices: height-adjustable desks, two monitors, quiet rooms and open spaces — whatever you prefer.
Company bike (JobRad) & team spirit: whether road bike or e‑bike — we’ll arrange your new ride. And yes, we celebrate sport together (including sponsorship!).
Pension provision? We have one, generally with employer contribution. Well prepared for the future.
Our corporate benefits invite you to shop and enjoy experiences.