Principal Consultant managing projects in power and renewables sectors for Wood Mackenzie. Leading business development efforts and client relationships in the Americas region.
About the role
- Workforce Management Senior Consultant leading forecasting and staffing strategy for multi-skilled operations. Enhancing customer experience outcomes and enabling operational excellence.
Responsibilities
- Build and enhance dashboards and reporting that drive clarity around staffing needs, trends, variances, and performance.
- Translate complex data into clear insights and recommendations for leaders and stakeholders.
- Maintain/Enhance staffing models (Forecasting/Capacity) and resource optimization strategies across multi‑channel, multi‑skill environments.
- Support workforce redesign initiatives including staffing mix optimization, skill‑based routing, and future‑state operating models.
- Lead end‑to‑end consulting engagements including scope definition, delivery, and execution.
- Present findings, communicate risks, and provide guidance to leaders at all levels.
- Recommend and implement enhancements related to WFM tools, routing logic, analytics platforms, and workforce processes.
- Identify automation opportunities to streamline forecasting, scheduling, and reporting practices.
- Support the rollout of new systems, ensuring adoption and effective change management.
Requirements
- 5+ years of Workforce Management experience in service delivery, insurance operations
- Strong expertise in forecasting, capacity planning, staffing modeling, and WFM technology.
- Exceptional analytical skills with the ability to interpret large data sets and build compelling data stories.
- Proficiency with tools such as Excel, Power BI/Tableau, WFM platforms
- Demonstrated experience leading projects, influencing cross‑functional teams, and delivering measurable outcomes.
- Strong communication skills with the ability to present confidently to senior leaders.
- Bachelor’s degree or equivalent experience.
Benefits
- Comprehensive and competitive benefits package
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