About the role

  • Provides operational support for the Sales Department and Customer Support for the Company.
  • Acts as first point of contact for incoming phone calls, emails, mail, and visitors to the Company.
  • Provides support to internal staff and customers as the first line of support for email and phone calls.
  • Completes data entry for evaluation loans and other sales-related programs.
  • Assists with training of new department employees and new consultant orientation.
  • Assists management with special projects as requested.
  • Remains current on Company policies, procedures, products, and service offerings.
  • Develops and maintains department work instructions.
  • Acts as front-line response to Fire Alarm Emergencies and protocols.

Requirements

  • High School diploma or equivalent is required.
  • Minimum of two years of customer service experience is required.
  • Clerical/administrative experience is preferred.
  • Detail-oriented with the ability to consistently follow-through on tasks.
  • Excellent organizational skills with the ability to prioritize and coordinate multiple tasks.
  • Proficient with Microsoft Office software and data entry.
  • Maintains confidentiality.
  • Ability to communicate effectively and professionally in verbal and written forms.
  • Comfortable asking questions to seek understanding, especially related to company services/ products.
  • Bilingual Spanish speaker preferred, but not required.
  • Flexible and able to adapt to changing circumstances along with the ability to problem solve, work under pressure, and meet deadlines.
  • Highly motivated when working independently and as part of a team.

Job title

Customer Support Specialist

Job type

Experience level

JuniorMid level

Salary

$17 - $21 per hour

Degree requirement

High School Diploma

Location requirements

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