Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
About the role
- Consultant & Customer Support Specialist supporting Sales Department and Customer Support. Handling inquiries, training staff, and performing data entry in a hybrid work environment.
Responsibilities
- Provides operational support for the Sales Department and Customer Support for the Company.
- Acts as first point of contact for incoming phone calls, emails, mail, and visitors to the Company.
- Provides support to internal staff and customers as the first line of support for email and phone calls.
- Completes data entry for evaluation loans and other sales-related programs.
- Assists with training of new department employees and new consultant orientation.
- Assists management with special projects as requested.
- Remains current on Company policies, procedures, products, and service offerings.
- Develops and maintains department work instructions.
- Acts as front-line response to Fire Alarm Emergencies and protocols.
Requirements
- High School diploma or equivalent is required.
- Minimum of two years of customer service experience is required.
- Clerical/administrative experience is preferred.
- Detail-oriented with the ability to consistently follow-through on tasks.
- Excellent organizational skills with the ability to prioritize and coordinate multiple tasks.
- Proficient with Microsoft Office software and data entry.
- Maintains confidentiality.
- Ability to communicate effectively and professionally in verbal and written forms.
- Comfortable asking questions to seek understanding, especially related to company services/ products.
- Bilingual Spanish speaker preferred, but not required.
- Flexible and able to adapt to changing circumstances along with the ability to problem solve, work under pressure, and meet deadlines.
- Highly motivated when working independently and as part of a team.
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