Customer Support Supervisor managing a team to ensure high - quality service at PayJoy. Overseeing operations in customer support via voice and chat while analyzing performance metrics.
About the role
- Customer Service Specialist handling inquiries for public transport at PostFinance. Providing efficient, professional support during busy periods in Bern, Switzerland.
Responsibilities
- Provide competent and professional information on timetables, fares, offers, and during service disruptions or changes
- Efficiently manage customer inquiries and make decisions in complex cases
- Document and analyze interactions in the CRM system
- Identify solutions for individual cases and propose long-term service improvements
Requirements
- Vocational training (EFZ)
- Experience in customer-facing roles
- Strong MS Office skills, especially Excel
- Openness to digital innovation and experience using AI tools
- Confident use of CRM systems
- Analytical thinking and empathy
- Excellent written and spoken German
- French or Italian skills are an advantage
Benefits
- Fair scheduling
- Reliable support for shift work, including weekends and public holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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