Customer Support role in ERP systems for packaging industry, addressing customer needs and managing support cases. Join a team dedicated to service excellence and technological solutions.
Responsibilities
Support of an existing ERP customer base
Handling support cases in the 1st and 2nd level helpdesk
Reviewing and processing system functions and customer requirements
Version and test management
Creation of documentation
Requirements
Vocational training as an IT systems clerk (IT-Systemkaufmann), IT specialist (Fachinformatiker), or industrial/business clerk (Industriekaufmann)
Good knowledge of ERP environments
Knowledge of the packaging industry and/or SQL Server is an advantage
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