Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
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Hybrid Senior Customer Service Representative
Posted last month
About the role
- Customer Service Representative in a hybrid setup supporting after sales and technical inquiries for retail solutions. Delivering high-quality service to international clients while optimizing service processes.
Responsibilities
- As part of a multi-person After Sales & Maintenance team, you will independently provide expert advice and support to customers by phone and e-mail
- You will act as the interface to internal and field sales teams as well as external partners
- Preparing service and maintenance quotes and handling order processing are part of your responsibilities
- You commission and schedule external service providers
- You analyze and process incoming fault reports and manage these and service requests in the ticketing system
- You contribute to the development and optimization of customer service processes
- As deputy team leader, you support the team leader and represent them during their absence
Requirements
- Completed commercial vocational training (e.g., wholesale and foreign trade clerk, freight forwarding clerk) or an equivalent qualification, ideally combined with an affinity for technical products
- Experience in customer service and/or project management
- Strong service orientation and excellent communication skills, with enjoyment of telephone communication and dealing with demanding and international customers/partners; a competent and professional demeanour
- Very good German skills, both written and spoken, as well as good English skills; routine use of common MS Office programs and ERP systems
- Hands-on mentality combined with an independent, highly conscientious and goal-oriented working style, plus teamwork and composure even under high workloads
Benefits
- Remote work up to 2 days per week
- Attractive, market-based salary and 30 days of vacation
- Capital-forming benefits and the option of a company bike
- Biweekly team lunch paid by the company
- A modern, ergonomic workstation including water, coffee, tea and fruit
- Company parking directly outside the door
- Use of pool/rental vehicles for on-site visits
- A secure position with long-term prospects in a future-oriented industry
- Comprehensive onboarding within the team, a positive working atmosphere and shared activities such as a summer party and Christmas celebration
- Varied tasks with clear structures
- Internal and external training and development opportunities for professional and personal growth
- A respectful corporate culture with flat hierarchies and innovative projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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