Onsite Senior Business Analytics Manager – Email Marketing

Posted 10 hours ago

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About the role

  • Business Analytics Manager at PNC managing email marketing campaigns and leading analytics initiatives. Collaborating across teams to optimize engagement and deliverability while ensuring compliance in marketing.

Responsibilities

  • Own daily campaign execution in SFMC: data extension management, email content build, dynamic content, build and manage automations, quality assurance, and email deployment
  • Stand up Adobe Journey Optimizer for email sends: collaborate with MarTech to configure connections; design journeys, testing and governance; document operational playbooks and train users
  • Consultation on Best Practices: provide guidance on template architecture, accessibility, mobile rendering, inbox placement, etc.; establish standards for risk mitigation, testing, and quality assurance
  • Monitor technology & privacy updates: track and interpret provider changes (e.g., inbox privacy features, anti‑spam updates), translate into recommendations to minimize impact to PNC Marketing
  • Deliverability management: partner on authentication (SPF/DKIM/DMARC), work with deliverability vendor partner to understand potential issues and works toward resolution, understand best deliverability practices
  • Data & analytics: understanding integrations with other MarTech platforms, knowledge of available data to be used for analytics, and expertise on how to leverage data
  • Compliance & governance: follow approved email marketing related controls, coordinate with Privacy and/or Compliance when appropriate to ensure compliance with all regulations, define standard operating practices and ensure adherence
  • Process excellence: standardize intake, enforce SLAs, and continually optimize working models with Growth Marketing and Marketing Operations

Requirements

  • 8+ years of industry experience
  • At least 5 years of prior management experience
  • Hands on management of Salesforce Marketing Cloud with Email Studio experience
  • Working knowledge of Adobe Journey Optimizer (or comparable journey orchestration platform)
  • Strong grasp of deliverability and inbox privacy dynamics
  • Proficiency with HTML/CSS for email
  • Modular templates
  • Familiar with JSON
  • Comfortable with SQL and understanding data related to audience development and extracts for reporting/analytics

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service

Job title

Senior Business Analytics Manager – Email Marketing

Job type

Experience level

Senior

Salary

$80,000 - $192,050 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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