Product Manager at Synchrony responsible for managing secured installment loan products. Driving product strategy and customer satisfaction through innovative solutions and market analysis.
About the role
- Product Owner II enhancing payment journeys across channels in PNC’s Retail Lending organization. Collaborating with stakeholders to deliver customer-centered solutions leveraging emerging technologies.
Responsibilities
- Owns the vision and the definition of the product
- Serves as the voice of the customer
- Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value
- Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives
- Accountable for the creation of and the integrity of the product backlog
- Prioritizes and leads grooming of the product backlog
- Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog
- Serves as the primary point of contact for questions from the team(s)
- Accepts delivery of working product from the Scrum Teams(s)
- Reviews and validates Scrum Team(s) working product
- Socializes the delivery of business value and outcomes of the iteration to various stakeholders
Requirements
- 3+ years of relevant / direct industry experience
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Skills in process mapping, customer journey mapping, and Agile methodology story writing
- Bachelor’s degree
- Certifications are often desired
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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