Growth Operations Manager building operational frameworks for high - velocity growth experimentation. Collaborating with teams to optimize acquisition, activation, retention, and conversion metrics across product surfaces.
About the role
- Operations Manager ensuring daily operational excellence in loan servicing with PNC. Collaborating with teams and resolving issues while maintaining quality control.
Responsibilities
- ensures daily operational excellence
- verifying that all core systems are functioning properly
- connects with team members to assess workloads and address immediate concerns
- leads or participates in daily team huddles to review work reports and escalations
- approves service requests through the portal
- assists team members with past due items and account issues
- supports loan administrators in managing their portfolios
- participates in leadership meetings
- collaborates with technology partners on system enhancements and project implementations
- ensures team certifications and training remain current
- monitoring audit controls and compliance items
- maintains and updates departmental procedures
- oversees end of day processes to ensure work completion and accuracy
Requirements
- 5+ years of related experience
- at least 2 years of previous supervisory experience
- strong Excel proficiency
- general technical competency
- willingness to learn ACBS
- preferred experience includes general loan servicing, with a strong preference for syndicated loan expertise
- nice to have exposure to CLO/AMG operations and project management
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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