Customer Service Manager at Coles Supermarkets ensuring exceptional service and team leadership. Managing day - to - day operations of the customer service department and front of store.
About the role
- Intern supporting the Client Success Analyst in strategic customer support. Involves daily interactions and updates on customer metrics in line with business needs.
Responsibilities
- Daily customer contact, participating in team meetings and client meetings alongside the Customer Success Analyst.
- Assist in updating indicators such as Platform Adoption level, Lifecycle, and Customer Perception.
- Support the preparation and presentation of weekly and/or monthly reports.
- Assist in developing consumption management status reports.
- Participate in special projects assigned by management.
- Update the daily time-tracking report on the intranet.
- Open and close support tickets.
- Provide support to operational teams.
- Assist the Customer Success Analyst with daily monitoring of the metrics for the clients in their portfolio.
Requirements
- Currently enrolled in a bachelor’s degree in Advertising, Marketing, Public Relations, Business Administration, Communication, or a related field.
- Availability to commit to at least 1 year of internship.
- Interest in and affinity for the online/technology market are essential, as well as curiosity to learn new tools and methodologies.
- We value soft skills; flexible, self-managed, proactive candidates with strong interpersonal skills are highly valued.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Birthday day off
- Wellhub (wellness program)
- Transportation allowance
- Meal and/or grocery allowance
- Language learning support
- Education assistance
- Certification support
- Home office allowance
- Structured performance reviews and regular feedback
- Company profit-sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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