Customer Service Representative providing reliable service to veterinary clinics. Building relationships with customers and ensuring dignity in pet aftercare and handling.
About the role
- Customer Service Representative providing essential support to Mygrant Glass customers by handling calls, processing orders and payments. Managing customer interactions with professionalism and attention to detail.
Responsibilities
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
Requirements
- High School Diploma, GED or equivalent preferred
- Professional demeanor with superior telephone and people skills
- Able to communicate clearly
- Must be organized and able to multi-task
- General knowledge of Microsoft products
- Type 30 wpm (preferred)
- Ability to work collaboratively in a team environment
- Excellent at resolving customer conflict
- Willing to learn and follow directives
- Exhibit patience and attentiveness
- Exceptional time management skills with impeccable follow through
- Technologically proficient.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay
- On-the-job training and advancement opportunities
- Stable, Monday–Friday schedule with limited weekend hours
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