Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
About the role
- Customer Service Specialist responsible for providing assistance on various papernest contracts. Focused on customer interactions primarily via phone in Barcelona market.
Responsibilities
- Interact with customers, prospects, partners and suppliers primarily by phone (around 50 calls/day) to provide assistance and information
- Support customers in residential insurance and partner provider offers presented by papernest, with a particular emphasis on the energy sector
- Ensure appropriate actions are taken to resolve customer issues and concerns
- Keep records of customer interactions, including details of inquiries, complaints or feedback
- Monitor compliance with production processes and raise alerts in case of deviations
- Validate and track contracts requested by prospects, customers and partners
- Apply defined processes and update documentation as needed in agreement with the manager
- Perform other related tasks as assigned
Requirements
- NIE or valid European passport REQUIRED
- Excellent communication skills, including active listening
- French (C2); English is a plus
- Service-oriented and able to resolve customer grievances
- Strong computer skills and ability to learn new software
- Knowledge of, or ability to learn, a product, service or area of specialization in customer service
- Able to multitask and prioritize tasks effectively
Benefits
- Paid product and technical training from day one
- Full-time permanent contract (working hours: 9:00–18:00, and one Saturday per month)
- Flexible Compensation System, allowing you to allocate part of your salary to tax-exempt services (restaurants, childcare, transport, etc.)
- Health insurance via Alan or Sanitas to manage healthcare expenses in a simple, paperless way, with up to 50% contribution from papernest (after 6 months with the company)
- Healthy breakfast provided every Tuesday, plus partnerships with various Barcelona services (restaurants, sports, leisure and wellness centers)
- Access to ongoing training tailored to your goals, whether technical, language or managerial skills
- Many opportunities for career growth, whether deepening your expertise or exploring new paths
- Enjoy 2 days of remote work per week to optimize your focus and efficiency
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