Learning System Support Specialist handling user inquiries and troubleshooting issues with learning systems. Collaborating with multiple teams to ensure effective learning processes across supported regions.
About the role
- Support Specialist delivering customer support to partner schools and fans for PlayOn! Sports. Exciting opportunity in a rapidly growing company with a focus on customer experience.
Responsibilities
- Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
- Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
- Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
- Author, edit and publish quality Knowledge base content to improve customer self-service resources
Requirements
- Over a year of software application customer service or support experience required
- Flexibility to occasionally work weekends or a late shift
- Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
- Excellent troubleshooting skills, including research on software application errors and issue re-creation
- Strong ability to prioritize and manage time efficiently
- Extremely motivated individual who is passionate about helping customers achieve success
- Exceptional written and verbal communication skills
- High-level performer who excels in both a team and individual environment
- Possess natural curiosity and have an affinity for creative problem-solving
- Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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