Client Service Associate performing portfolio administration and client liaison tasks in wealth management firm. Managing workflows and ensuring compliance with policies and procedures.
Responsibilities
Portfolio Administration including self-review of tasks performed and client deliverables
Manage and prioritize tasks and workflows
Serve as a liaison between advisors and broader PMFA operations team
Field questions related to client data, reports or any items as a result of work
Research and resolve issues related to client information
Preparation of new account paperwork and changes
Ensure timely completion of account transfers and paperwork processing
Frequent communication with custodians and internal staff
Monitor and follow up on alerts
Identify and communicate client service opportunities to internal professionals
Assist with money movement activities
Develop, document and/or maintain process policies and procedures for department
Requirements
High School diploma or GED equivalent is required
2+ years industry experience
Previous administrative or investment industry experience preferred
Client service orientation combined with creative problem solving skills
Strong written and oral communication skills
Ability to work effectively as part of a team, yet function well with independent responsibilities
Ability to successfully interact with clients and other professionals to effectively deliver quality professional services to clients
Ability to thrive in a challenging and fast paced environment characterized by interruptions and multiple demands with strict deadlines; high stress tolerance
Benefits
Health, dental, vision, disability, and life insurance
Flexible Time Off
Various pre-determined holidays
401(k) plan
Flexible benefits plans
Business-related travel expense, lodging, and meal reimbursement
Pension plan for eligible staff
Discretionary bonus plan for eligible staff
Job title
Wealth Management Operations – Client Service Associate
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