Director of Technical Program Management overseeing vendor negotiations and contract lifecycle. Driving compliance, cost efficiency, and collaboration across departments.
About the role
- Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams.
- Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget.
- Track performance and lead retrospectives to continually improve campaign processes.
- Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management.
- Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed.
- Champion operational excellence and process clarity across teams.
- Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing.
- Partner with producers and editors to manage pre-production, shoots, and post-production delivery.
- Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale.
Requirements
- At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
- Experience in design tools like Figma and project management tools like Linear
- Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
- Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
- An eye for continual improvement, and passion for efficiency and operational excellence at scale
- Excellent interpersonal, presentation, and communication skills
- Comfort with a fast-changing environment
Benefits
- medical
- dental
- vision
- 401(k)
Job title
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