Training and Development Specialist for Collections Project to deliver trainings and support agents. Experience in Contact Center environment required, with a hybrid work model.
About the role
- Intern assisting with monitoring client accounts and supporting collection processes in a health tech company based in Brazil.
Responsibilities
- Support monitoring the portfolio of delinquent customer accounts;
- Make supervised collection contacts (email, phone and other channels);
- Assist with updating information, contact logs and agreements in internal systems;
- Assist in organizing controls, spreadsheets and basic collections reports;
- Contribute to preventive collections actions;
- Actively participate in structuring and improving the department's processes.
Requirements
- Proactive attitude and eagerness to learn;
- Resilience to handle a dynamic routine and a high volume of tasks;
- Good communication and interpersonal skills;
- Responsibility and commitment;
- Energy and willingness to work in a developing environment;
- Ability to work under guidance and supervision.
Benefits
- Mental health support
- Employee benefits programs
- Guidance and training from the Financial Control team
- Learning opportunity in a health tech company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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