Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
About the role
- Credit and Collections Analyst managing accounts receivable portfolio at Allegion, focusing on collections and credit risk. Supporting billing and cash application for acquired businesses.
Responsibilities
- Own an accounts receivable portfolio of diversified customers, driving collections and minimizing credit risk.
- Perform credit reviews and decisions, analyze financial statements, and use risk mitigation tools.
- In addition to credit/collections duties, support billing setup and cash application for newly acquired businesses and assist acquisition integration efforts.
- Work in a fast-paced environment; prioritize effectively and collaborate across teams to improve processes.
- Prioritize work to meet or exceed collection metrics and contribute to lower DSO.
- Use collection software and tools to execute collection strategies and initiatives.
- Respond promptly and accurately to customer inquiries, billing issues, payment application errors, disputes, and program changes.
- Proactively contact customers regarding past-due receivables and provide phone support for sales offices and customers.
- Develop and maintain relationships with customers, sales offices, and internal partners.
- Monitor assigned portfolio for compliance with approved programs; recommend program changes and prepare over-line approval requests.
- Reconcile accounts, identify and tag disputed items, and ensure timely resolution.
- Follow up on required legal documentation and complete conditions placed on approved credit files.
- Make hold/release order decisions based on credit exposure and risk determination.
- Create workout plans for financially distressed customers to mitigate loss exposure.
- Prepare month-end reports and other required reporting.
- Assist with lien waivers as needed.
- Support billing setup and invoicing for newly acquired businesses (customer accounts, billing terms, pricing).
- Post and apply incoming cash receipts for acquired entities; minimize unapplied cash and ensure timely cash application.
- Investigate and resolve unapplied cash, remittance discrepancies, and open credits resulting from onboarding or system conversions.
- Assist with month-end cash reconciliations and reporting for acquired portfolios.
- Coordinate with treasury, banking partners, and corporate accounting on payment formats, lockbox files, and electronic payments.
- Support integration projects: data mapping, upload validation, testing, and documentation of standardized billing/cash procedures.
Requirements
- BS/BA in Finance, Accounting, or related business degree.
- 2–5 years of related experience.
- Experience with billing systems, cash application, or ERPs (SAP, Oracle, NetSuite) preferred.
- Strong interpersonal skills; ability to build relationships across teams and with customers.
- Excellent written and oral communication and negotiation skills.
- Detail-oriented, organized, and able to handle changing priorities during integrations.
- Strong PC skills; Excel proficiency (VLOOKUP, pivot tables) preferred.
- Experience with high-volume cash posting, lockbox files, and electronic remittance advices preferred.
- Related experience in risk analysis and receivable collection is a plus.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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