AVP; Relationship Manager responsible for attracting new clients and servicing accounts in the International Banking Center. Manage customer relations and ensure compliance with banking regulations while developing business opportunities.
About the role
- Internal Account Manager at Phoenix managing accounts in the UK IT sector. Supporting sales efforts in charities and housing with a focus on client satisfaction and collaboration.
Responsibilities
- Act as the day-to-day contact for assigned accounts, handling administrative tasks and responding to inbound requests.
- Support the Account Directors by managing quotes, RFIs/RFPs, and coordinating input from bids, overlay, and technical teams.
- Build and maintain strong relationships with customer IT teams to establish trust and ensure high levels of customer satisfaction.
- Identify and qualify new opportunities through regular client engagement and proactive communication.
- Assist with the preparation of proposals, demos, and proofs of concept.
- Ensure effective collaboration with internal teams and the Account Directors to deliver a consistent and professional service.
- Delegate or escalate client requests as appropriate to maintain smooth account operations.
Requirements
- Previous experience in an administrative, sales support, or account coordination role (preferably within IT or the Public Sector).
- Strong organisational skills with excellent attention to detail and accuracy.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Confident communicator with strong written and verbal skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Comfortable working collaboratively across teams and supporting senior colleagues.
- Proactive mindset with a willingness to take ownership and follow tasks through to completion.
- Customer-focused approach with the ability to build positive relationships.
- Technical ability to prepare demonstrations using data and dashboards and customise reports where required for ‘High impact’
- *BONUS* - Understanding of Public Sector IT strategies, frameworks, and procurement processes.
Job title
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