Growth Account Manager managing 30 - 40 national brand accounts at native. Focused on expanding revenue, winning new business, and driving student - focused outcomes in a hybrid environment.
About the role
- Strategic Account Manager enhancing seller performance and managing key accounts on Walmart Marketplace. Collaborating with diverse teams while focusing on strategic business growth and seller success.
Responsibilities
- Manage strategic accounts: Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers.
- Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
- Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers.
- Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions.
- Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
- Being a trusted advisor: Develop strong and trusting relationships with partners.
- Serve as the account quarterback working across the organization to solve issues, address pain points and implement growth initiatives.
- Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
- Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
- Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
- Developing strategic marketing plans: Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
- Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
- Autonomous Work: Will be responsible for management of the above and action with limited manager oversight.
Requirements
- 3 years of experience in e-commerce.
- 3 years of experience working with sellers/ suppliers/vendors, etc.
- 3 years of experience in merchandising/ category management.
- 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelor's degree in Business or a related field.
- Proficiency in MS Office, with a focus on Excel.
- Strategic mindset and ability to prioritize tasks.
- Detail-oriented with a bias for action and a collaborative team player.
- Results-driven with a proactive approach to problem-solving and goal achievement.
- Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
- Digital literacy and analytics skills.
- Strong business acumen.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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