Account Resolutions Associate at Iron Mountain responsible for managing customer disputes and payment collections. Collaborating with cross - functional teams for financial accuracy and enhanced customer experience.
About the role
- Accounts Receivable Team Lead ensuring timely and compliant service delivery for financial transactions at PHOENIX Group. Leading and developing team members while supporting performance and quality standards.
Responsibilities
- Ensure timely, accurate and compliant service delivery for all Accounts Receivable transactions in accordance with performance and quality standards defined in relevant service level agreements.
- Be responsible for monitoring and leading an assigned Accounts Receivable team.
- Ensure understanding and compliant service delivery across PHOENIX Group of agreed policies and procedures by team members.
- Understand and ensure service level agreements and key performance indicators for Accounts Receivable related business processes.
- Contribute to the maintenance and updating of Accounts Receivable processes and procedures.
- Ensure accuracy and completeness of Accounts Receivable data, such as customer invoices, customer statements, incoming payments, account reconciliations and credit notes processed by team members.
- Support team members to achieve performance and quality standards as defined in relevant service level agreements.
- Provide technical guidance and support to the team members as required.
- Assist in implementing initiatives for improving the efficiency and/or effectiveness of the Accounts Receivable transaction processing.
- Resolve customer queries and complaints related to Accounts Receivable processes as specified by relevant service level agreements and escalating queries and complaints as required.
- Be responsible for managing, coaching and developing team members for their individual advancement and for the benefit of the team, while fostering and maintaining strong team spirit and a healthy working atmosphere.
Requirements
- Degree in Economics, Business Administration or similar, preferably majoring in accounting.
- 3+ years of proven knowledge of finance and accounting processes and process improvements preferably in Shared Service Center environment.
- People Leading experience is needed.
- Proficiency in English (both written and spoken).
- Fluency in French is an advantage.
- Proficient knowledge of Excel, knowledge in SAP would be an advantage.
Benefits
- Private health insurance
- Annual bonus
- Public transport compensation
- Referral bonus
- Pet-friendly office with entertainment area
- Team buildings
- Social events
- Leadership trainings
- Language courses
- Gamified monetary rewards for automation projects
- Individualized competency development plan
- 100€ for your home office
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Accounts Receivable Specialist for CTR managing invoicing, collections, and revenue recording. Responsible for customer communications, account reconciliation, and dispute resolution.
Accounts Receivable Associate handling HOA Transition & Development processing for Action Property Management. Ensuring onboarding of new associations and communication with internal and external partners.
Pharmacy Support Assistant managing administrative and financial tasks at BioScript Pharmacy. Collaborating with pharmacies, partners, and patients in a dynamic healthcare environment.
Accounts Receivable Specialist at CKH providing clerical services such as processing credit notes and generating financial reports. Work involves collaboration in a supportive team environment.
Senior Executive handling billing and revenue processes in a fast - paced finance team. Ensuring accuracy and compliance while improving billing systems for global clients.
Accounts Receivable Collector managing patient billing and healthcare collections at Bradford Health Services. Responsible for follow - up on accounts, submission of claims, and ensuring timely resolution of balances.
Accounts Receivable Collector responsible for comprehensive follow - ups and resolution of aged healthcare accounts receivable. Engaging with internal and external stakeholders in a professional environment while maintaining confidentiality.
Accounts Receivable Specialist managing receivables for Yum! Brands. Partnering with franchisees to ensure accurate sales reporting and financial integrity across the brands.
Accounts Receivable Specialist at SafetyCulture managing the Group’s debtors ledger and overseeing debt collections. Responsible for resolving customer queries and improving processes.