Commercial Operations Analyst supporting scalable processes and client pipelines at Pave Bank. Collaborating with internal teams to improve operations in Tbilisi, Georgia.
About the role
- Retail Operations Planner at The Honest Company overseeing account servicing and enhancing customer relationships for retail business. Responsibilities include order management and service improvements across multiple accounts.
Responsibilities
- Manage retail order processing and fulfillment in alignment with company and customer standards
- Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables)
- Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution
- Provide order management analysis
- Provide positive experiences that strengthen business relationships with our customers
- Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements
- Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy
- Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
- Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed
- Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales
- Work closely with Sales to meet revenue recognition goals and track AOP performance
- Partner with Cross Functional Teams to discuss feasibility and launch new customers
Requirements
- 3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry
- Prior experience in retail execution / planning, customer service, and logistics
- Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements
- Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management
- Strong analytical skills with advanced knowledge of Excel
- Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS
- Strong communication and analytical skills with the ability to prioritize effectively.
Benefits
- Comprehensive Health & Wellness 🏥: We’ve got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.
- 401k with Company Match 💰: Your future matters to us. We match your 401k contributions to help you secure a strong financial future.
- Wellness & Fitness 💪: Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.
- Work-Life Balance ⚖️: We value your time. We provide a generous and flexible vacation policy to relax, recharge, and spend time on what matters most.
- Family-Friendly Leave 👶: Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.
- Ownership & Equity 💼: Ownership isn’t just a mindset here—it’s real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.
- Education Reimbursement 🎓: We’re committed to your growth—whether it’s for professional development or a new passion, we offer education reimbursement to help you learn and level up.
- Pet Insurance 🐾: We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they’re part of the family.
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