Customer Account Administrator managing customer accounts and billing resolution for Canadian Fiber Optics. Collaborating with finance and ensuring accurate account management in a hybrid work environment.
About the role
- Administrator leading sales administration and governance at Phillips in London. Handling consignment transactions and ensuring legal compliance for high-quality client service.
Responsibilities
- Lead sales administration and business governance
- Support consignment gathering for sales from inception to completion
- Deliver high-quality client service
- Liaise with consignors and manage all aspects of consignment documentation
- Communicate with clients, shipping coordinators and overseas and regional offices
- Ensure all required legal and compliance documentation is obtained
- Collaborate with wider business to resolve consignor issues
- Manage consignment agreements and terms of sale
- Work closely with the Legal department, Seller Services Manager and the Business Manager
- Collaborate with Business Manager & Commercial Office on payment terms
- Track all outstanding compliance issues
- Coordinate post-auction transactions
- Obtain and action recommendations for unsold property
- Liaise with clients to manage consignor expectations regarding payments
Requirements
- Degree in administration, operations, management or related field preferred
- At least 1+ years’ experience in administration and/or client service
- Exceptional client service skills, including strong verbal and written communication skills
- Competencies in legal, finance and/or project management
- Operationally minded
- Ability to multitask, prioritise and manage challenging deadlines
- Creative problem solver with the ability to act quickly and effectively under pressure
- Highly organised and detail-oriented
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Strong knowledge of Microsoft Office – prior experience with NetSuite or other Phillips’ systems is desirable.
Benefits
- Additional working hours, including some evenings and weekends as needed.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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