Administrator leading sales administration and governance at Phillips in London. Handling consignment transactions and ensuring legal compliance for high-quality client service.
Responsibilities
Lead sales administration and business governance
Support consignment gathering for sales from inception to completion
Deliver high-quality client service
Liaise with consignors and manage all aspects of consignment documentation
Communicate with clients, shipping coordinators and overseas and regional offices
Ensure all required legal and compliance documentation is obtained
Collaborate with wider business to resolve consignor issues
Manage consignment agreements and terms of sale
Work closely with the Legal department, Seller Services Manager and the Business Manager
Collaborate with Business Manager & Commercial Office on payment terms
Track all outstanding compliance issues
Coordinate post-auction transactions
Obtain and action recommendations for unsold property
Liaise with clients to manage consignor expectations regarding payments
Requirements
Degree in administration, operations, management or related field preferred
At least 1+ years’ experience in administration and/or client service
Exceptional client service skills, including strong verbal and written communication skills
Competencies in legal, finance and/or project management
Operationally minded
Ability to multitask, prioritise and manage challenging deadlines
Creative problem solver with the ability to act quickly and effectively under pressure
Highly organised and detail-oriented
Self-motivated, enthusiastic, and able to work both independently and as part of a team
Strong knowledge of Microsoft Office – prior experience with NetSuite or other Phillips’ systems is desirable.
Benefits
Additional working hours, including some evenings and weekends as needed.
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