Client Success Agent managing customer accounts for janitorial services. Resolving service issues and ensuring customer satisfaction in Tampa, FL.
PF
Hybrid Senior Manager, Strategy & Operations – Integrated Media & Customer Engagement
Posted last month
About the role
- Senior Manager leading strategy & operations in integrated media and customer engagement. Driving project management and business operations compliance to maximize patient care impact.
Responsibilities
- Develop and lead complex projects, creating and managing plans to achieve objectives
- Operate independently in ambiguous situations
- Manage execution of various commercial operational services for identified markets
- Establish and improve service delivery models
- Enable compliant processes for commercial operations
- Utilize analytical and financial expertise to manage commercial modeling
- Collaborate with colleagues to coordinate key Information Management business reviews
- Work closely with Leadership Team members to coordinate annual Operating Plan Process
Requirements
- BA/BS with at least 6 years of experience or MBA/MS with at least 5 years of experience or PhD/JD with at least 1 year of experience or MD/DVM with any years of experience
- Demonstrated track record of strong cross-functional collaboration
- Effective utilization of available resources
- Experience in business analysis
- Commercial acumen and problem-solving skills
- Proficient in project management
- Excellent communication and stakeholder management skills
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental and vision coverage
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