Associate Director leading strategic engagements for clients selecting ERP solutions. Advising on ERP strategy and guiding vendor - agnostic decisions for transformational impact.
About the role
- IT Director leading IT operations for Petal, a health technology company. Overseeing IT policy, team management, and vendor relations to ensure smooth internal operations.
Responsibilities
- Lead and mentor a team of IT specialists across Canada
- Foster a culture of responsiveness, empathy, and continuous improvement in service delivery
- Define team priorities, capacity planning, and performance objectives
- Ensure staff are supported in their career goals and aligned with Petal’s values and strategy
- Develop an organisational structure which is fit for purpose and able to respond to Petal’s growing needs
- Partner with Engineering, Product, HR, Finance, and Legal to align IT operations with business needs
- Design, develop and manage processes for IT service delivery and measurement of their effectiveness to drive continuous improvement
- Own maintenance and optimization of internal systems, including device management, network access, and cloud-based tools
- Manage relationships with external vendors and service providers
Requirements
- 10 years of experience in progressive IT support or infrastructure roles
- 2-5 years in a people management capacity
- Strong understanding of helpdesk operations, device management, and cloud-based collaboration tools
- Experience supporting remote teams and managing hybrid work environments
- Excellent communication and problem-solving skills
- Bilingualism (English/French) is an asset
- Knowledge of Microsoft 365 and Azure is an asset
- Professional certifications (e.g., CISSP, CSSLP, CISM, CISA, CRISC, CGEIT) are considered assets
- Working knowledge of ITIL and security frameworks (ISO 27001, SOC2) are considered assets
Benefits
- Opportunity to make a tangible impact on Canada’s healthcare landscape
- Grow within a dynamic, high-growth technology company
- Join a mission-driven organization that values innovation, collaboration, and care
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
MS
Associate Director leading strategic patient engagement and advocacy initiatives in healthcare. Collaborating with stakeholders to integrate patient insights into company strategies.
Associate Director focused on patient engagement and advocacy in Oncology for a healthcare leader. Managing relationships, executing strategies, and driving patient - centered initiatives.
Director overseeing case processing in global pharmacovigilance at CSL Behring. Leading compliance and optimization while managing medical review and case management processes.
Athletics Director at Northbridge International School Cambodia, leading and supporting students' success in a premium educational setting. Focused on role modeling and collaboration within the international school community.
Director of Student Services leading student support programs at Dalian American International School. The role involves collaboration with leaders and developing effective services for students.
Finance Director leading financial management and compliance in a school setting. Collaborating with leadership teams and managing budgeting, reporting, and audits.
Associate Director leading biostatistical strategies for clinical trials at CSL Behring. Collaborating with regulatory authorities and cross - functional teams for successful submissions.
Project Director managing large - scale healthcare energy projects at Johnson Controls. Leading integration of renewables, managing budgets, and ensuring compliance with healthcare standards.
Plaza Director responsible for managing day - to - day operations and profitability of travel plaza at Applegreen. Leading teams to exceed performance metrics and ensure customer satisfaction.