Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross - functional teams to drive customer satisfaction in a hybrid role.
About the role
- Solutions Engineer driving enterprise adoption of Comet, an AI-native browser, through technical demos and customer onboarding. Collaborating with teams to integrate Comet into workflows.
Responsibilities
- Own technical discovery calls with prospects, build and deliver tailored Comet demos that showcase relevant features, and translate Comet's AI and browser capabilities into clear business and technical value for stakeholders.
- Lead technical onboarding and integration for Comet including configuration and SSO setup, provide hands-on support for technical issues and debugging, and conduct training sessions while creating technical enablement materials.
- Gather and synthesize technical feedback from customers and prospects, act as the voice of the customer in product discussions to shape Comet's roadmap, and maintain deep knowledge of Comet's architecture and AI features.
- Build and maintain internal tools and automations that make sales and support teams more effective, and contribute to help center content and internal documentation focused on Comet's technical setup and best practices.
- Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements.
- Ensure that internal systems and teams can scale as our user base grows.
Requirements
- 3–5 years of experience as a Solutions Engineer, Customer Engineer, or similar technical pre-/post-sales role, ideally for a browser, productivity, or AI product.
- Strong technical background: Comfortable with web technologies (HTML/CSS/JS, APIs, browser dev tools), SSO/SCIM, and common enterprise environments.
- Proven ability to design and deliver compelling technical demos and proof-of-concepts.
- Experience with technical onboarding, integration, and troubleshooting for SaaS or browser-based products.
- Experience working with engineers to scope, build, and deploy solutions.
- Excellent communication skills: Able to explain complex technical concepts clearly to both technical and business audiences.
- Hands-on mindset: Comfortable diving into logs, debugging issues, and writing scripts or small tools to improve efficiency.
Benefits
- Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
- Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
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Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross - functional teams to drive customer satisfaction and deliver exceptional client experiences.
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