Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
PV
Hybrid B2B Customer Care Associate
Posted last month
About the role
- Customer Care Associate at Pella Corporation handling inquiries and providing support. Engaging with customers through various channels and ensuring a high level of customer satisfaction.
Responsibilities
- Answering inquiries via phone 90-100% of your day
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel
Requirements
- One year in related experience or training, or equivalent combination of education and experience is desirable
- Proficient with Excel, Word, and Outlook
- Ability to type efficiently to utilize computer and phone systems simultaneously
- Strong verbal and written communication
Benefits
- Remote/hybrid work available after 90 days of employment based on performance
- $15.75 hourly starting rate – paid each Friday
- Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
- Paid holidays and vacation time
- Annual Incentive Plan
- 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio
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