Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
PV
Hybrid B2B Customer Care Associate
Posted 2 months ago
About the role
- Customer Care Associate at Pella Corporation handling inquiries and providing support. Engaging with customers through various channels and ensuring a high level of customer satisfaction.
Responsibilities
- Answering inquiries via phone 90-100% of your day
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel
Requirements
- One year in related experience or training, or equivalent combination of education and experience is desirable
- Proficient with Excel, Word, and Outlook
- Ability to type efficiently to utilize computer and phone systems simultaneously
- Strong verbal and written communication
Benefits
- Remote/hybrid work available after 90 days of employment based on performance
- $15.75 hourly starting rate – paid each Friday
- Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
- Paid holidays and vacation time
- Annual Incentive Plan
- 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio
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