Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
About the role
- Customer Success Manager enhancing client relationships and optimizing product usage at PEIQ. Involves support, analytics, and collaboration with development and product teams.
Responsibilities
- You build long-term, trust-based relationships, proactively manage your accounts, and identify challenges early
- You ensure customers make the best use of our product and develop measures to increase satisfaction and retention
- You handle customer inquiries at the 2nd-level support and ensure a high-quality service experience
- You perform initial review and prioritization of requests and ensure a clean handover to subsequent teams
- You work closely with Development, Application Engineering and Product Management to feed customer feedback into the product in a meaningful way
- You support customer communications, including release newsletters and expanding our Knowledge Base
- You analyze customer data, derive actionable recommendations and develop measures to improve product usage
Requirements
- Completed commercial or IT-related training, or a degree (e.g., Media Management, Technical Writing)
- Initial professional experience in IT support, consulting, account management, project management, or product management, ideally in a software environment
- Ability to analyze use cases and translate customer requirements into the product
- Basic knowledge of project management and agile methodologies
- Very good written and verbal German (at least C1 level)
Benefits
- Permanent employment contract with flexible working hours and the option to work remotely within Germany
- Close mentoring from your manager
- Intensive onboarding across all product modules – including structured product onboarding with training videos, independent exercises and participation in 2nd-level support, accompanied by experienced Customer Success Managers
- Hybrid work: remote work combined with regular on-site days at our locations in Augsburg or Bergkirchen – especially during the onboarding phase. For this reason, proximity to these locations is important to us
- Freedom to shape your own area of responsibility and individual development opportunities
- Flat hierarchies with a collegial working atmosphere
- Regular company and team events
- Exciting, future-oriented software solution
Job title
Job type
Experience level
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Not specified
Degree requirement
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