Tier 2 Team Leader managing complex employee lifecycle processes at HARMAN. Leading a team of specialists for high - quality HR service delivery across the region.
About the role
- Specialist providing expert support for complex HR inquiries within an organization. Acting as a liaison between employees and HR partners to resolve issues effectively.
Responsibilities
- Handle complex HR inquiries and issues escalated from the Digital Assistant support.
- Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
- Interpret and provide guidance on HR policies, procedures, and programs.
- Assist employees and managers in understanding HR processes and ensure compliance with company policies.
- Maintain and update employee records in HR systems.
- Generate and analyze HR reports to support decision-making and compliance requirements.
- Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs.
- Document and maintain detailed records of interactions and resolutions.
- Identify opportunities for process improvements within the HR Shared Services function.
- Collaborate with HR teams to implement best practices and streamline HR processes.
- Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
- Participate in team meetings and contribute to ongoing training and development initiatives.
Requirements
- bachelor’s degree in human resources, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
- Experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems.
- Strong knowledge of HR policies, procedures, and best practices.
- Excellent problem-solving and analytical skills.
- High level of attention to detail and accuracy.
- Effective communication skills, both written and verbal.
- Ability to handle confidential and sensitive information with discretion.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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