Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Senior Customer Service Executive providing support via phone, email, and chat. Ensuring overall customer satisfaction and assisting mobile app users in Hong Kong.
Responsibilities
- 通過多種渠道 ( 電話、電子郵件、實時聊天)以及時的方式解答一般查詢和投訴,提升客戶的整體滿意度
- 為電子平台及手機 APP 用戶提供協助及指導
- 遵守所有監控和服務規定,確保熱線運作順暢
Requirements
- 中五或以上程度
- 歡迎應屆畢業生申請
- 良好的粵語、基本英語和普通話
- 懂得中英文輸入法
Benefits
- 14 天有薪年假
- 生日假
- 員工介紹獎金
- 完善在職培訓
- 免費醫療福利包括門診及住院保障
- 電訊及其他産品員工折扣優惠
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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