Manager, Renewals managing client retention goals and leading a team at Payscale. Overseeing the renewal process and driving customer success initiatives within the company.
Responsibilities
Hire and lead a high-performing team of Renewals Managers to exceed renewal,
retention, and expansion goals.
Execute new and existing RM strategies that increase customer retention, utilization of products and services.
Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including, AM CS, Marketing, Product, and Sales.
Find opportunities for continuous improvement for the customer.
Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
Be a voice of customer success throughout the business
Requirements
Must have experience working with global stakeholders and teams, preferably in US.
At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business
2 years leading a team; experience growing, developing, and driving results is highly desirable
Drives a growth mindset and team development through clear, consistent communication
Influences cross-functional teams and senior leadership without relying on authority
Navigates ambiguity with clarity, guiding teams toward actionable outcomes
Combines data-driven decision-making with creative problem-solving and experimentation
Builds strong customer relationships through collaboration and operational excellence
Experience with Salesforce and Gainsight is preferred.
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