Branch Manager leading a team at M.E.S.O. Inc. who specializes in equipment service and fleet solutions, overseeing operations and driving success.
About the role
- Major Incident Manager at Fiserv ensuring command & control during major incidents with clients. Collaborating with IT teams and enhancing process efficiency in incident management.
Responsibilities
- Responsible for ensuring the highest level of command and control are being performed for all Major Incidents
- Utilize Fiserv’s home build MIMIC tool (Major Incident Management Information and Collaboration)
- Ensure relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC)
- Perform thorough Post Incident Review of every Major Incident worked
- Work closely with other departments and stakeholders for seamless communication during the Major Incident lifecycle
- Assist with the identification of process enhancement opportunities to improve Major Incident Management efficiency
Requirements
- Minimum of 4+ years of experience working in a Major Incident Management organization
- Proficiency in Command Center technologies and software
- Proficient in working with MS Office Tools (Power BI, Excel, Power Point, Teams) and ServiceNow
- 5+ years of an equivalent combination of educational background, related experience, and/or military experience
- ITIL Foundational certification (preferred)
- Strong working knowledge of monetary movement processing functionality and flow (aka “Funding and Settlement”)
- Strong working knowledge of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc)
- Experience understanding of three primary areas of IT infrastructure: Computing platforms, Networking and communications, Data storage and management
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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