Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager supporting PayScale's SMB and Mid-Market customers and ensuring product adoption. Collaborating with cross-functional teams to maximize customer value and satisfaction.
Responsibilities
- Act as part of the Digital Customer Success team to support PayScale's largest and highest volume customer base (our SMB and Mid-Market customers).
- Work when post-sale through renewal to drive product adoption and value realization.
- Partner closely with all other post-sales customer experience teams (onboarding, support, and renewal managers) to ensure customer is getting value from Payscale products.
- Act as a product and a compensation expert for our customers, providing best-practices to ensure customer loyalty.
- Respond to high volume of inbound customer requests to help better utilize their account and subscription.
- In this role, you will be working with customers via email and Zoom calls.
- Leverage Gainsight technology to set follow up tasks and manage next steps.
- Meet internally to act as 'voice of the customer' with our Product, Support, and other teams across the business.
Requirements
- Experience in Customer Success, Account Management, or Customer Support
- Strong communication, negotiation, and de-escalation skills
- Familiarity with CRM and Customer Success systems like Salesforce and Gainsight.
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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