Senior Content Designer responsible for creating UX content that simplifies complex financial issues. Collaborating with cross-functional teams to enhance customer experiences at PayPal.
Responsibilities
Perform work assignments using specialized content design knowledge and developed business expertise.
Lead projects and/or programs within the content design family with moderate scope impacting function or sub-function.
Analyze, evaluate, and make decisions within general parameters under broad supervision.
Plan and write UX content for web and app experiences across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications.
Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions.
Requirements
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Experience writing and designing for digital products.
Knowledge of content standards, such as style and terminology guidelines.
Familiarity with localization and accessibility best practices.
Working knowledge of Figma or similar design tools.
Experience with using, evolving, and defining content standards.
Benefits
medical, dental, vision, life and disability insurance
parental and family leave
401(k) savings plan
paid time off
employee shares options
flexible work environment
Job title
Senior Content Designer, Onboarding and Open Banking
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