Junior Content Development Excellence Specialist supporting innovative content creation for e - commerce at Allegro. Collaborating with stakeholders to maintain content quality and optimize processes using AI.
About the role
- Content Management Specialist coordinating the Hecla Connect intranet for the Lucky Friday mine site. Providing general IT support and enhancing user experiences across the intranet platform.
Responsibilities
- Administer and maintain the Hecla Connect intranet for the Lucky Friday mine site, ensuring content is current, organized, and accessible to all employees.
- Work independently to manage intranet projects and coordinate with multiple departments simultaneously.
- Partner with department leads and subject matter experts to update, publish, and manage content on their respective intranet sites.
- Train and support users on the intranet platform and intranet best practices.
- Monitor intranet user feedback to identify opportunities for improvement and enhance the overall user experience.
- Manage onboarding and offboarding processes, including configuring systems for new employees and revoking access upon separation.
- Create, maintain, and improve IT documentation, including user guides, standard operating procedures, and knowledge base articles.
- Assist users by troubleshooting hardware, software, and user account issues such as lockouts and access requests.
- Contribute to and maintain system standards, performance metrics, and training materials.
- Participate in Risk Assessment activities as required.
- Participate in Standard Operating Procedure (SOP) development as required.
- Comply with all company policies and procedures.
- Follow and understand MSHA rules and regulations, site safety rules, SOP, and work area instructions, and participate in safety activities.
- Comply with applicable environmental laws and regulations.
- Conduct activities and work in an environmentally responsible manner.
- Communicate with co-workers, management, outside contractors and vendors, and employees in a courteous and professional manner.
Requirements
- Associated Degree in IT or a related field, or an equivalent combination of IT certifications and experience.
- Bachelor’s Degree in an IT or business-related field preferred.
- Minimum 2 years’ experience.
- Experience with web content management systems, intranet platforms, or website administration is preferred.
Job title
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Junior Content Development Specialist supporting content creation and quality assurance for Allegro's e - commerce platform. Engaging with stakeholders while leveraging AI tools to enhance content quality.
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