Manager in Strategy and Operations at PayPal, optimizing operational processes and leading strategic projects in various locations across the U.S. and Canada.
Responsibilities
Lead complex projects of diverse scope to optimize operational processes.
Drive global process improvements within the organization.
Provide oversight and support for planning and management of financial, budget, and headcount targets.
Act as a liaison between business leadership, staff, and other key partners.
Influence the quality, efficiency, and effectiveness of business processes.
Utilize internal and external data to provide actionable insights for business growth.
Requirements
8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
5+ years in management consulting/strategy & operations, BizOps, or closely related roles; experience in service/contact center, CX, or product operations is a plus.
OKR expertise — hands-on experience designing, facilitating, and governing OKRs at scale.
Analytical fluency — comfort with spreadsheet modeling (Excel/Sheets), experimentation basics (A/B, holdouts), and BI (Looker); SQL familiarity is a plus.
Executive presence & communication — able to simplify the complex, ask sharp questions, and craft board-ready narratives and visuals.
Cross-functional leadership — proven success partnering with Product, Engineering, BizOps, Data/BI, and Customer Service.
Design sensibility — you can turn strategy into polished, high-impact artifacts that land with clarity.
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