Manager of Omnichannel and Social Commerce focusing on TikTok Shop growth. Overseeing platform strategy and supporting broader ecommerce needs at Wella Company.
About the role
- Customer Service Assistant for Grupo Nohda handling various customer service channels including chat, email, and phone.
Responsibilities
- Customer service (chat, email, phone, and WhatsApp);
- Exchange/returns process (product returns — issuance of return invoice (nota fiscal) — full exchange process);
- Initiating PI procedures with Correios (Brazilian postal service);
- Reverse logistics and tracking of posted parcels;
- Tracking customer service interactions;
- Interaction and support for the website sales team;
Requirements
- Currently pursuing a university degree preferred;
- Ability to work well in a team;
- Ability to resolve conflicts (customer- and order-related);
- Strong written communication and clear diction.
Benefits
- We value a diverse and inclusive environment!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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