Technical Operations Specialist at ecosistant, enhancing IT infrastructure for e - commerce sustainability. Collaborating with teams on technical support, data management, and process automation.
About the role
- Product Specialist leading cross-functional team to improve B2B eCommerce for Ford parts. Building integrated digital experiences for commercial fleets and independent repair facilities.
Responsibilities
- Architecting the vision, identifying market opportunities, and aligning stakeholders.
- Own the digital roadmap for all B2B parts sales channels.
- Develop the digital infrastructure required to win over large-scale Multi-State Operators (MSOs).
- Oversee the expansion into new digital touchpoints beyond the web portal.
- Gain a thorough understanding of current and evolving B2B customer needs.
- Act as the B2B Subject Matter Expert to educate and support team knowledge.
- Manage cross-functional team and stakeholder expectations.
- Create well-defined features, user stories, and acceptance criteria.
- Participate in daily standups, iteration planning sessions, product demos, and retrospectives.
- Monitor and report on how digital tools drive business value every day through increased sales.
Requirements
- Bachelor’s degree
- 5+ years of experience in Marketing Leadership, Brand Management, or Sales Operations.
- 2+ years of experience with Business-to-Business sales
- 2+ years of experience with management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment
- 2+ years of experience communicating with and influencing functional and technical team members at all levels
- 2+ years of experience leading cross-functional teams
- **Even better, you may have...**
- Bachelor’s degree in marketing, Business Administration, or a related field.
- Strong sense of responsibility and ownership, self-starter, and proactive attitude
- Experience working as a Product Manager with demonstrated experience with modern software development product
- Comfortable working in a fast-paced, fluid environment where priorities shift regularly
- Strong Excel and PowerPoint skills
- Deliver results consistently, even under challenging circumstances
- Ability to break down complex tasks or requirements into simpler, more manageable tasks
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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