Hybrid B2C Performance & Operations Intern

at papernest

• Job title: B2C Performance & Operations Intern
• Job type: Internship
• Experience level: Entry level
• Salary: €800 per month
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Paris, France

About the role

• B2C Performance & Operations Intern managing performance metrics for B2C inbound telco acquisition. Collaborating with cross-functional teams to optimize operations and improve efficiency across production sites.

Responsibilities

• Own the BU performance cockpit: a single source of truth for conversion, processing cost, volumes, capacity, and site allocation.
• Establish and run weekly routines with clear definitions.
• Pilot staffing and allocation across production sites (with your manager): recommend where to allocate volume to maximize conversion-to-cost efficiency and explain trade-offs in plain language.
• Be the go-to person for the aggregate: when someone asks “what’s happening on B2C Telco inbound?”, provide numbers + diagnosis + recommended next steps.
• Work closely with our Ops Management and BPO teams: ensure operating cadence exists (weekly performance sync, action tracking, escalation when quality or cost drifts).
• Drive pragmatic improvements: tighten reporting, remove friction in data flows, standardize routines, and push for decisions that increase conversion and reduce €/client.

Requirements

• Native-level French fluency.
• Strong analytical skills: ability to manipulate data, build dashboards, and turn noise into decisions (solid Excel/Sheets skills; SQL/Looker/Metabase is a plus).
• Operational rigor: you track actions, owners, and deadlines; you don’t just “follow up” — you close loops.
• Business acumen: able to reason with unit economics (conversion → cost → margin) and defend recommendations.
• Clear, efficient communication: concise written updates, clear calls to action, comfortable engaging stakeholders across Marketing, Ops, and BPO.
• Mindset: extreme ownership — you don’t outsource responsibility; bias toward action — you default to “what’s the next concrete move?”; resilience — setbacks happen but you iterate and persist; pragmatic truth-teller — you call out drift early with facts, not feelings.

Benefits

• Meals: a healthy, balanced breakfast is provided every Tuesday.
• Remote work: one day of remote work per week to help optimize focus and efficiency.