About the role

  • Director of Practice Operations at Michael Green Architecture improving internal systems and workflows across the firm. Coordinating cross-functional initiatives and ensuring compliance with operational standards.

Responsibilities

  • Lead and improve internal operations, systems, and workflows across the firm
  • Support leadership in translating priorities into clear plans, timelines, and actions
  • Coordinate and drive cross-functional initiatives that span teams and studios
  • Bring consistency to planning, tracking, and accountability across projects and initiatives
  • Establish and strengthen operational standards, governance practices, and internal controls
  • Partner with Finance and studio leads to support project financial discipline, forecasting, and billing accuracy
  • Work closely with People & Culture to ensure alignment with internal policies, employment standards, and best practices
  • Support firm-wide compliance with professional practice requirements, contracts, and regulatory obligations across jurisdictions
  • Identify operational, financial, contractual, and compliance risks and bring forward practical, proactive solutions
  • Support audits, reporting requirements, and documentation standards to ensure accuracy and readiness
  • Support leadership meetings through agenda development, coordination, and follow-up
  • Support internal communication to ensure clarity, transparency, and alignment across the organization

Requirements

  • 7–10+ years of experience in operations, project management, or professional services environments
  • Experience in architecture, design, engineering, or consulting is an asset
  • Post-secondary education in business, architecture, design, or a related field, or an equivalent combination of education and experience
  • Experience building or supporting operational processes, governance frameworks, and compliance practices
  • Familiarity with professional services contracts, regulatory environments, or multi-jurisdictional work is an asset
  • Strong organizational and execution skills with the ability to manage multiple priorities
  • Ability to bring structure to ambiguity without overcomplicating processes
  • Excellent communication and relationship-building skills
  • Ability to influence and coordinate work across teams without direct authority
  • Practical, solutions-focused mindset with strong follow-through
  • Strong judgment and a proactive approach to risk identification and mitigation
  • Alignment with MGA’s values and interest in contributing to our mission.

Benefits

  • Competitive salary
  • One-of-a-kind Adventure Bonus!
  • Opportunities to grow in a collaborative and fun environment

Job title

Director, Practice Operations

Job type

Experience level

Lead

Salary

CA$125,000 - CA$145,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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