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About the role
- Retail Operations Manager overseeing day-to-day management and operational efficiency within Pandora's retail operations. Ensuring consistent operational standards across all stores in a hybrid work environment.
Responsibilities
- Look after the day-to-day management, operational efficiency, and tactical execution within the retail operations framework.
- Ensure consistent operational standards across all stores.
Requirements
- Proven experience in retail operations management. RSM level and above.
- Proficiency in analyzing data and using insights to drive operational improvements.
- Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally.
- Strong relationships with suppliers and vendors, ensuring timely and cost-effective procurement.
- Experience in managing budgets, financial planning, and cost control.
- Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance.
- Ability to streamline processes and improve operational efficiencies.
- Knowledge of retail management systems, inventory management software, and other relevant technologies.
- Willingness to learn and implement new technologies and systems.
- Understanding the importance of customer satisfaction and how to enhance the customer experience.
- Efficient allocation and utilization of resources, including personnel, time, and budget.
- Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards.
- Ability to develop and enforce company policies and procedures to ensure compliance.
- Establishing and monitoring performance metrics to evaluate employee and store performance.
- Implementing systems for regular feedback and performance reviews.
- Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget.
Benefits
- A highly competitive salary with regular salary reviews
- Generous bonus scheme
- Private healthcare
- Choice of lunch on us, delivered to you whenever you are in the office!
- Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
- 55% employee discount
- 25 days annual leave (plus bank holidays)
- Buy/sell holiday options
- Celebrate your birthday with a day off to celebrate!
- Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you’ll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
- Wellness Hub: videos to help you lead a healthy lifestyle
- Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
- Recognition programme: celebrate and share achievements with the wider business
- At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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