Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
About the role
- Customer Support Specialist providing reassurance and support to clients needing assistance with GPS tracking technology. Handling inquiries calmly and documenting cases meticulously in a hybrid role.
Responsibilities
- Sarai il primo contatto rassicurante: chiamerai i clienti quando avranno bisogno di aiuto; manterrai calma, chiarezza ed empatia nelle situazioni urgenti.
- Risolverai i problemi in arrivo con cuore e chiarezza: gestirai le richieste scritte e creerai soluzioni semplici e orientate al cliente.
- Avrai la responsabilità del follow-up: documenterai i casi con precisione e manterrai impeccabili i nostri dati interni, così il prossimo collega potrà proseguire senza intoppi.
Requirements
- Sei estroverso/a e hai uno stile naturalmente positivo ed empatico.
- Ami il lavoro di squadra e dai il meglio quando gli altri contano su di te.
- Resti calmo/a sotto pressione e trasformi le conversazioni difficili in risultati positivi.
- Offri un servizio meticoloso e di prima classe, scritto e orale.
- Comunichi correntemente in italiano e in inglese a livello professionale.
Benefits
- Spirito di squadra basato sul supporto: non affronterai mai i momenti difficili da solo/a.
- Chiarezza e crescita: processi chiari, feedback continui e spazio per crescere in un servizio in espansione.
- Strumenti e formazione moderni: ti mettiamo nelle condizioni di dare il massimo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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