Hybrid Cloud Product Assistant – Sales Back Office

at ScanSource Brasil

• Job title: Cloud Product Assistant – Sales Back Office
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Assistant role supporting billing and data management tasks for a global provider of technology solutions. Contributing to project efficiency and client satisfaction through detailed administrative support.

Responsibilities

• Provide support for the billing process, ensuring all required information is complete and accurate for issuing invoices.
• Resolve discrepancies by analyzing and correcting inconsistencies in orders, prices, taxes, or customer data.
• Follow up on customer requests, including complaints and adjustment requests, in coordination with the responsible teams.
• Monitor orders pending billing, identify bottlenecks and contribute to process flow improvements.
• Update spreadsheets and systems, keeping billing data and product mix organized and up to date.

Requirements

• Intermediate to advanced Excel skills.
• Previous experience in administrative routines, billing, commercial support, or operations.
• Strong attention to detail and ability to handle large volumes of data.
• Organized and disciplined in tracking processes, deadlines, and outstanding items.
• Good communication skills for interaction with internal departments and, occasionally, with customers.

Benefits

• Meal allowance and/or food voucher;
• Transportation voucher or parking assistance;
• National health and dental plan;
• Gym membership partnership;
• Life insurance;
• Profit-sharing program based on target achievement;
• Day off during the month of the employee’s birthday;
• Support for government programs related to maternity and paternity leave;
• Maternity and paternity kit;
• Employee referral program;
• Pet care benefit.