Hybrid Chief of Staff, Digital GTM – Digital Operations

at Equinix

• Job title: Chief of Staff, Digital GTM – Digital Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $177,000 - $265,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Chief of Staff leading digital strategy execution and operational excellence for Equinix. Partnering with executive leaders to drive technology transformation and organizational impact.

Responsibilities

• Partner with the Heads of Digital to develop and refine the digital strategy
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies
• Lead quarterly planning cycles and facilitate strategy review sessions
• Own the digital portfolio, tracking investments, priorities, and resource allocation
• Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums
• Identify process inefficiencies and implement solutions that scale
• Build dashboards and reporting mechanisms to provide visibility into team performance
• Manage cross-functional dependencies and resolve bottlenecks
• Establish governance frameworks for digital initiatives
• Serve as trusted advisor and thought partner to the Heads of Digital
• Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements
• Facilitate reflection and learning, helping to identify blind spots and growth opportunities
• Support leadership development through feedback, frameworks, and strategic perspective
• Act as sounding board for complex decisions and organizational challenges
• Partner with Chiefs of Staff across the Digital an innovation office to share best practice, bridge cross-functional initiatives, and ensure consistency
• Prepare executive briefings, board materials, and leadership presentations
• Represent the Head of Digital in meetings and forums as needed
• Manage internal communications to ensure team alignment and transparency
• Build relationships with key stakeholders across the organization
• Synthesize complex information into clear, actionable insights

Requirements

• 12+ years of experience in strategy, operations, consulting, or similar analytical roles
• Proven track record of managing complex, cross-functional initiatives in fast-paced environments
• Deep understanding of digital technologies, go-to-market motions, and operations technology stacks
• Exceptional project management skills with ability to drive results without direct authority
• Outstanding written and verbal communication skills, including executive-level presentation capabilities
• Strong analytical and problem-solving abilities with comfort in both qualitative and quantitative analysis
• Experience with technology platforms (CRM, marketing automation, analytics tools, etc.)
• Demonstrated ability to build relationships and influence at all organizational levels
• Experience in B2B SaaS, digital transformation, or technology-enabled services (preferred)
• Background in management consulting, investment banking, or corporate strategy (preferred)
• Exposure to executive coaching, leadership development, or organizational psychology (preferred)
• Technical fluency with ability to engage credibly with engineering and product teams (preferred)
• Prior experience as Chief of Staff, strategic advisor, or executive business partner (preferred)
• MBA or advanced degree in business, technology, or related field preferred (preferred)

Benefits

• Employee Assistance Program
• Health insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.